Last Updated : 01/07/2016
What We Do With Your Information
When you interact with our site we may collect information you give us including but not limited to your name, address, email address, contact information, occupation, business information and personal and occupational preferences.
Information gathered by our site is used for the following purposes:
- To directly provide our users with the services they requested as a result of using our site such as submitting support requests, fulfilling support requests, providing feedback, sending messages, signing up for a personal or business accounts, signing up for our newsletter and mailing list, shipping items, and any other service we may provide.
- To improve the future quality, design, range and marketability of our products and services based on user provided feedback from this site.
- To improve the function, operation, features and services provided by this site based on user provided feedback from this site.
- In the event that our users have subscribed to our marketing program, we may customize our marketing offers based on user provided demographics, affiliations, interests and/or preferences to furnish our subscribers with information that is more customized, personalized and engaging.
When you browse our site we may also automatically receive your computer’s technical information such as internet protocol (IP) address, browser and operating system information. This information allows us to better understand the technical requirements of our users in order to maximize future compatibility of any enhancements to our site, online services and technological infrastructure that we may choose to undertake.
Our site may offer functionality to allow you to subscribe to our mailing list and newsletter for marketing purposes which may include informational news and/or events regarding our company, industry news, new products, promotional offers and other updates. By subscribing to the marketing program, you agree to periodically receive these offers. If you no longer wish to receive these offers, you may unsubscribe at any time simply by following the instructions in the marketing email messages you may receive or by unsubscribing directly from our site. Please note that you may still continue to receive transactional emails from us even after having opted-out of the marketing program. This is because transactional messages are used to deliver messages to our users directly as a result of using our site; they are not associated with marketing messages.
We do not rent, sell or share any personal information gathered from the use of our site to any third parties unaffiliated with Frenway Products Inc. except in the following cases : (1) third parties that provide services to fulfill our users requests; (2) to comply with law enforcement; (3) to comply with any pertinent laws, rules and regulations (4) in the event of a merger or acquisition whereby our assets which may include personal information is copied or transferred to the new entity; or (5) in the event of suspected wrongdoing, fraud, theft, copyright infringement, trademark infringement, patent infringement or a violation of any part of our Terms of Service.
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Certain portions of our site make use of SSL (Secure Socket Layer) technology to secure communication between the user's browser and our web server.
Although we take all reasonable precautions to protect your information, please note that no computer system can ever be 100% secure and free from the assault of hackers, viruses, malware and any other entity or program with malicious intent. In the event that a malicious assault on our server system or client computer or device should ever succeed, we cannot be held responsible and assume no liabilities whatsoever.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and Contact Information
Frenway Products Inc.
6F-6, #130, Sec. 2, Chung Hsiao East Road